Full-TimeHospitality & TourismOpen to international candidates
db Hotels and Resorts - Front Office Team
db Group
Mellieħa, Malta
- Pay
- Salary discussed with employer
- Location
- Mellieħa, Malta
- Employment
- Full-Time
- Posted
- 5 Nov 2026
Employer's contact details
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Not an EU citizen? Before your work permit you need to pass:
- Pre-Departure CourseRequired since 1 March 2026Prepares you for living and working in Malta and checks your English before your first work permit.
- Hospitality Skills PassRequired since May 2024 (S.L. 409.22)Proves you have the customer care and job skills for hotel and restaurant work.
About this role
db Group is Malta’s leader in the hospitality and leisure sector, operating renowned hotels such as db Seabank Resort & Spa and db San Antonio Hotel & Spa, alongside a diverse portfolio of restaurant brands including AKI, Amami, Nine Lives, and international names like Starbucks and Hard Rock Hotel & Café.
We are recognised for our commitment to quality, innovation, and delivering exceptional guest experiences across all our properties.
We are currently recruiting for the following position:
- Front Office Agent
Front Office Agent – Role Overview
As a Front Office Agent, you will be the first point of contact for our guests, ensuring a warm welcome and a seamless check-in and check-out experience while delivering exceptional service at all times.
Key Responsibilities
- Handle guest check-ins, check-outs, and reservations efficiently
- Provide accurate information about hotel services and local attractions
- Respond to guest queries and resolve issues in a professional manner
- Process payments and maintain accurate records
- Liaise with other departments to ensure smooth guest experiences
- Maintain front desk standards in line with company procedures
Requirements
- Previous experience in a front office or guest service role is preferred
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to work shifts, including weekends and public holidays
- ability to speak in Polish, German or French
Advertised on db Group's own careers site. Apply through the employer's page.
Original advert: db Group careers page (dbgroup.bamboohr.com). The link is shown with the employer's contact details.
Open to third-country nationals. Are you already in Malta? If not, read the guide for foreign applicants: in Malta the employer applies for your work permit after offering you the job. Never pay anyone for a job or a permit.