Safer Gambling Analyst (Swedish Speaking) - Pieta, Malta

At Immense Group, we are guided by our core values: passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to deliveringexceptional player experiences.If you're someone wholoves technology, enjoys problem-solving, and thrives in a fast-paced environment, we’d love to hear from you!A taste of what you’ll doJunior Customer Service Agent will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience in English language.    Start your adventure by participating in our 3-week-long training on the job.    Support our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations;    Identify and support players in any difficulties they might encounter;    Provide explanations to customers about products/site/policies/ promotions, etc;    Update customer account/details with necessary information when needed;    Understand, guide, and support players in Safer Gambling;    Collaborate with our Fraud and payments team in customer queries;    Understand AML and report any suspicious activity.Who and what we are after?    A native English speaker    Flexible and willing to work on a night shift. Please note: Although this is a night shift position, it does not begin with night shifts. New joiners will first undergo a 3-week daytime training, followed by a gradual transition through earlier shift patterns before moving to the night schedule.    Excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers    Exceptional organisation skills    Detail oriented with the ability to handle stressful situations while maintaining a positive attitudeEmployee benefits    Private health insurance    – because your wellbeing matters to us    Wellness allowance –    up to €300 per year    Fresh and healthy    Breakfast & Lunch    prepared everyday in our penthouse kitchen – you can    save up to €3,000 a year    Birthday leave    – as we want you to celebrate your day    Company and team-building events – trust us, these are legendary    Relocation package to Malta, including flight and two weeks of accommodation    Performance bonus    - up to 10% of base salary paid quarterly if you achieve your KPIs    And much more – see for yourself!Our Recruitment process    Online Assessment    Final interview with our TrainersMeet all the eligible criteria? Apply today and join the Immense Group team.

Public vacancy via EURES, the official EU job mobility portal (national source: Jobsplus Malta where applicable).