Full-TimeMarketing & SalesOpen to international candidates
Key Account Manager - Belgium
Betsson Group
Malta
- Pay
- Salary discussed with employer
- Location
- Malta
- Employment
- Full-Time
- Posted
- 30 Oct 2026
Employer's contact details
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How to get it, cost and timeAbout this role
Outstanding opportunity to join Betsson Group as our new Key Account Manager - Belgium
Role Overview
We are seeking a dynamic and customer-centric Key Account Manager to join our team in Malta. This role is pivotal in building strong relationships with our most valuable customers and ensuring a best-in-class service experience that drives loyalty, engagement, and revenue growth.
As the face of our brand to our VIP clients, you will be responsible for direct and personalized communication, proactive engagement, and tailored hospitality at exclusive events. You will work cross-functionally to ensure VIP customer satisfaction, retention, and increased lifetime value.
Key Responsibilities
- Account Management:
Manage a portfolio of VIP customers with a high degree of personalization and care, maintaining frequent and proactive contact through phone, email, messaging apps, and in-person meetings.
- Revenue & Retention Growth:
Monitor and analyse individual customer KPIs (e.g., activity, deposits, net revenue, churn risk), and develop action plans to increase engagement and extend customer lifetime value.
- Event Hosting & Hospitality:
Act as the primary host for VIP clients during exclusive company events (e.g., football/basketball games, dinners, tournaments), ensuring a premium, seamless, and unforgettable experience.
- Weekend Availability:
Be available on weekends and evenings to manage the VIP shift—communicating with customers, solving issues, and providing real-time support when needed.
- Client Feedback & Insight:
Collect feedback and identify trends within the VIP base to share with internal teams for service and product optimization.
- Collaboration & Reporting:
Work closely with key central functions including VIP & CRM, Payments, Risk, and Product teams to ensure a holistic customer experience. Regularly report on VIP activity, risk exposure, and performance against KPIs.
Qualifications & Experience
- Minimum 3 years of experience in a similar VIP management or customer-facing account management role, ideally within the iGaming, luxury hospitality, entertainment, or sports sectors.
- Proven track record in building long-term relationships, managing customer portfolios, and achieving revenue growth targets.
- Deep understanding of the online gambling ecosystem, player behaviours, and VIP lifecycle management is a strong plus.
Skills & Requirements
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Advertised on Betsson Group's own careers site. Apply through the employer's page.
Original advert: Betsson Group careers page (job-boards.greenhouse.io). The link is shown with the employer's contact details.
Open to third-country nationals. Are you already in Malta? If not, read the guide for foreign applicants: in Malta the employer applies for your work permit after offering you the job. Never pay anyone for a job or a permit.