Customer Service Specialist - Training & Learning (m/f/x) 

Company Description

We are Tipico, Germany’s leading sports betting provider and one of the most dynamic tech companies in the industry, part of Banijay Gaming - a European champion in sports betting and online gaming.

We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious- we play as a team to win high, leave an impact, and commit to excellence. Fueled by our passion for the perfect product, we use the newest tech stack to get better every single day.

At Tipico, we believe in owning our game. Are you ready to step onto the pitch, bring your best self, and become a champion? Then show us your game face – because we're looking for a Customer Service Specialist - Training & Learning (m/f/x)  to join the team!

Job Description

As a Customer Service Specialist -Training & Learning (m/f/x) you’ll turn knowledge into engaging learning experiences that help people grow and succeed. You’ll take ownership of training initiatives, deliver impactful sessions, and create structured learning content to strengthen the skills and confidence of our Customer Service teams. Working closely with CS Management, Team Leads, and Specialists across Customer Operations, you’ll help ensure our teams deliver great customer experiences. If you’re passionate about developing people and making learning count, this is your pitch.

Your Playing Field

• Training Delivery. Plan, coordinate and deliver engaging training sessions for Customer Service Agents and Analysts, from onboarding to ongoing learning and development.
• Learning Content. Create, maintain and continuously improve training materials, learning content and practical learning experiences that are clear, relevant and easy to apply.
• Onboarding. Take an active role in our Customer Operations onboarding and help new joiners build the knowledge, skills and confidence they need to succeed in their role.
• Learning Needs. Identify knowledge and skill gaps together with CS Management, Team Leads and other stakeholders and turn them into effective learning solutions.
• Learning Initiatives. Take ownership of training and learning initiatives from concept and planning through delivery, follow-up and continuous improvement.
• Stakeholder Collaboration. Work closely with specialists and subject matter experts across Customer Operations to ensure learning content is accurate, relevant and up to date.
• Continuous Development. Support a strong learning culture by sharing knowledge, introducing new learning approaches and continuously improving how we develop our people.
• Impact. Gather feedback and use learning results and operational insights to understand what works and where our training can become even better.

Qualifications

• Experience. You bring relevant experience in Customer Service, Training, Learning & Development or a similar role, ideally within the iGaming industry.
• Training & Facilitation. You are confident in delivering training sessions and know how to engage different audiences and turn complex information into practical learning experiences.
• Learning Content. You have experience creating clear, structured and engaging training materials and learning content.
• Language Skills. English is the official language in our Malta office, therefore fluent English language skills are essential. As the #1 sports betting provider in Germany, native-level German language skills are equally important.
• Organization & Ownership. You can manage multiple learning activities and projects, coordinate stakeholders and take ownership from planning through delivery.
• Self-driven. You proactively identify learning needs and opportunities for improvement and are motivated to turn them into practical solutions.
• Value work relationships. You enjoy collaborating with others, sharing knowledge and creating an environment where people can learn from each other.
• Flexibility. Willingness to work a 5-out-of-7-day roster, including weekends and shifting schedules.

Additional Information

This is how we score with you: 

• Established International Group. We have a solid foundation on which to grow.
• Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential. 
• Relocation Support. To make your move to Malta as smooth as possible.
• Competitive Package. We care for our employees, offering a competitive salary, Private health and dental insurance and subsidized parking. 
• On-site childcare. Worried about where to leave your 3+ year-old kids? We’ve got a game plan. 
• Gym Allowance. Because we love Sports! 
• Modern offices. Our very own Tipico tower provides an open-plan space with the latest technology. 
• Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections. 
• Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us. 

Think a career at Tipico’s right for you? Apply now and join our winning team! 

If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels 

We look forward to your application! 

Advertised on Tipico's own careers site. Apply through the employer's page.