Full-TimeGaming & iGamingOpen to international candidates
Sportsbook Operations Coordinator
Betsson Group
Malta
- Pay
- Salary discussed with employer
- Location
- Malta
- Employment
- Full-Time
- Posted
- 27 Oct 2026
Employer's contact details
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How to get it, cost and timeAbout this role
Join our dynamic Sportsbook Operations Team and play a key role in the exciting world of sports betting!
As a Sportsbook 2nd Line Coordinator, you will serve as a key escalation point for complex sportsbook queries, bridging the gap between Customer Support, Trading and technical teams. You will also take on responsibilities within our Payout Review Analytics function, reviewing high-value bets, investigating settlement and pricing discrepancies, and helping ensure accurate customer payouts.
This is a shift-based position, covering 24/7 operations on a rotating schedule.
Key responsibilities:
- Provide 2nd line Sportsbook support to Betsson Group’s customer service teams across various channels.
- Assist Betsson Sportsbook B2B partners with queries and issues related to our Sportsbook offering.
- Review and approve high-value payouts through the Payout Review Analytics (PRA) process, ensuring the accuracy of settlement, pricing and complex bet calculations
- Identify patterns or recurring issues and proactively suggest improvements.
- Liaise with internal Sportsbook Trading teams and customer support to ensure efficient and timely resolutions for customers and partners.
- Work closely with the technical team and third-party Sportsbook providers to identify and resolve issues related to the Sportsbook offering.
- Report any suspected fraudulent betting activity to Team Leads and the Payments/Fraud Department.
- Perform other administrative tasks related to Sportsbook as needed.
Requirements
- A genuine passion for sports.
- Good knowledge of sports betting products, markets, and rules.
- Willingness to work evening, nights, and weekend shifts as part of a rotating schedule.
- Proficiency in Microsoft Office and general computer skills.
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Advertised on Betsson Group's own careers site. Apply through the employer's page.
Original advert: Betsson Group careers page (job-boards.greenhouse.io). The link is shown with the employer's contact details.
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