Full-TimeCustomer ServiceOpen to international candidates
Customer Support Officer (Dutch & French)
MeDirect Bank
Sliema, Malta
- Pay
- Salary discussed with employer
- Location
- Sliema, Malta
- Employment
- Full-Time
- Posted
- 22 Oct 2026
Employer's contact details
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How to get it, cost and timeAbout this role
MeDirect is a digital bank, founded in 2004, with over 180,000 clients and operations in Malta and Belgium. We offer a wide range of financial services to both retail and corporate clients, including daily banking, savings, and corporate services.
We are always on the lookout for determined and hard-working individuals who are eager to take the next step in their career. At MeDirect, we strive to provide an exceptional employment experience, fostering growth, collaboration, and innovation
Role Overview:
Working closely with the Wealth Support - Manager, you will be supporting our customers throughout their customer journey. You will be joining a fast-paced, innovative environment and a vibrant and dynamic team. We are driven by providing excellent customer service which in turn provides you with an excellent opportunity to grow and learn.
Our shift hours are between 9 am and 8 pm in combination with a hybrid working model, this adds value to your personal planning and work life balance. The role also provides the opportunity to gain a professional certificate in Bank Mediation (Febelfin – Wet Willems).
The selected candidate should be willing to relocate to Malta.
Duties and responsibilities
- Attracting new customers by answering incoming calls and responding to customer emails
- Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
- Providing customers with information about the Bank’s products and services
- Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
- Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products
Required knowledge, skills and experience
- Native Dutch or French - Dutch/French-only speakers are also encouraged to apply.
- Excellent verbal and written communication skills in English is a plus
- Previous experience in a customer service role will be considered an asset
Advertised on MeDirect Bank's own careers site. Apply through the employer's page.
Original advert: MeDirect Bank careers page (medirect.bamboohr.com). The link is shown with the employer's contact details.
Open to third-country nationals. Are you already in Malta? If not, read the guide for foreign applicants: in Malta the employer applies for your work permit after offering you the job. Never pay anyone for a job or a permit.