Full-TimeHospitality & TourismOpen to international candidates
Hard Rock Hotel - Reservation Agent
db Group
St Julians, Malta
- Pay
- Salary discussed with employer
- Location
- St Julians, Malta
- Employment
- Full-Time
- Posted
- 22 Oct 2026
Employer's contact details
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Not an EU citizen? Before your work permit you need to pass:
- Pre-Departure CourseRequired since 1 March 2026Prepares you for living and working in Malta and checks your English before your first work permit.
- Hospitality Skills PassRequired since May 2024 (S.L. 409.22)Proves you have the customer care and job skills for hotel and restaurant work.
About this role
We are currently looking for a Reservation Agent who will be the first point of contact for guests booking their stay. You’ll be responsible for managing reservations efficiently, accurately, and with that signature Hard Rock attitude — friendly, energetic, and service-focused.
🔧 Job Role:
- Handle all guest reservation inquiries via phone, email, and booking platforms
- Enter, update, and manage bookings in the property management system
- Upsell rooms, packages, and hotel experiences where applicable
- Provide accurate information on rates, availability, services, and promotions
- Coordinate closely with Front Office and Revenue teams to ensure seamless operations
- Maintain clear and professional communication with all guests
- Assist in managing online reservation systems and OTA communications
- Follow all reservation procedures and data privacy standards
✅Requirements
- Previous experience in reservations or front office is a strong asset
- Applicants must be in Malta or hold a European passport
- Excellent telephone etiquette and communication skills
- Organised, accurate, and customer-focused
- Familiarity with PMS/CRS software is a plus
- Fluent in English; additional languages are an advantage
- Able to work flexible hours, including weekends and holidays
- Professional, energetic, and ready to deliver top-tier guest service
🎸 READY TO BE THE VOICE BEHIND THE EXPERIENCE?
Press the APPLY button and help us set the stage for unforgettable stays at Hard Rock Hotel Malta.
Advertised on db Group's own careers site. Apply through the employer's page.
Original advert: db Group careers page (dbgroup.bamboohr.com). The link is shown with the employer's contact details.
Open to third-country nationals. Are you already in Malta? If not, read the guide for foreign applicants: in Malta the employer applies for your work permit after offering you the job. Never pay anyone for a job or a permit.