Full-TimeCustomer ServiceOpen to international candidates
Multilingual Customer Care Specialist (German, French, Italian, Spanish, Polish or Dutch)
10ML
Remote (EU, incl. Malta) or Dortmund, Germany
- Pay
- EUR 48,000-62,000 gross per year plus annual bonus
- Location
- Remote (EU, incl. Malta) or Dortmund, Germany
- Employment
- Full-Time
- Posted
- 18 Oct 2026
Employer's contact details
@.mt
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How to get it, cost and timeAbout this role
The Multilingual Customer Care Specialist will be the voice of 10ML for customers in their native language, helping them choose and enjoy 10ML perfume decants and samples, and answering questions about orders and delivery.
What you'll do
- Answer customer emails and messages in native language and English
- Help customers find perfumes they will love
- Resolve order, delivery and payment questions
- Spot common questions and suggest fixes to the help centre, site copy and processes
- Keep customer records accurate in the help desk and the order system
What we're looking for
- Native-level German, French, Italian, Spanish, Polish or Dutch, plus fluent English
- 2+ years in customer service, ideally in e-commerce
- Clear, friendly writing and patience to get things right
- Comfort with help-desk tools and online shop back offices
- Genuine interest in perfume
What we offer
- Salary at the top of the market, plus an annual performance bonus
- Remote work anywhere in the EU, or the Dortmund office
- 30 days of paid holiday
- €2,000 personal learning budget per year, plus conferences
- Monthly perfume allowance
- Top-spec laptop and tools
- Company pension contribution and, in Dortmund, a fully paid Deutschlandticket
How to apply
Apply now on Unirecruit, or email a•••@unirecruit.mt.
Posted by the employer on Unirecruit. Applying is free. Unirecruit never charges for a job offer: report anyone who asks for payment to get a job.
What you’ll need
- Native-level German, French, Italian, Spanish, Polish or Dutch, plus fluent English
- 2+ years in customer service, ideally in e-commerce
- Clear, friendly writing and patience to get things right
- Comfort with help-desk tools and online shop back offices
- Genuine interest in perfume
What’s offered
- Salary at the top of the market, plus an annual performance bonus
- Remote work anywhere in the EU, or the Dortmund office
- 30 days of paid holiday
- €2,000 personal learning budget per year, plus conferences
- Monthly perfume allowance
- Top-spec laptop and tools
- Company pension contribution and, in Dortmund, a fully paid Deutschlandticket
Open to third-country nationals. Are you already in Malta? If not, read the guide for foreign applicants: in Malta the employer applies for your work permit after offering you the job. Never pay anyone for a job or a permit.