Multilingual Customer Care Specialist (German, French, Italian, Spanish, Polish or Dutch)

The Multilingual Customer Care Specialist will be the voice of 10ML for customers in their native language, helping them choose and enjoy 10ML perfume decants and samples, and answering questions about orders and delivery.

What you'll do

• Answer customer emails and messages in native language and English
• Help customers find perfumes they will love
• Resolve order, delivery and payment questions
• Spot common questions and suggest fixes to the help centre, site copy and processes
• Keep customer records accurate in the help desk and the order system

What we're looking for

• Native-level German, French, Italian, Spanish, Polish or Dutch, plus fluent English
• 2+ years in customer service, ideally in e-commerce
• Clear, friendly writing and patience to get things right
• Comfort with help-desk tools and online shop back offices
• Genuine interest in perfume

What we offer

• Salary at the top of the market, plus an annual performance bonus
• Remote work anywhere in the EU, or the Dortmund office
• 30 days of paid holiday
• €2,000 personal learning budget per year, plus conferences
• Monthly perfume allowance
• Top-spec laptop and tools
• Company pension contribution and, in Dortmund, a fully paid Deutschlandticket

How to apply

Apply now on Unirecruit, or email a•••@unirecruit.mt.

Posted by the employer on Unirecruit. Applying is free. Unirecruit never charges for a job offer: report anyone who asks for payment to get a job.